• Sydney Australia - credit Jackie Appleton
    Sydney Australia - credit Jackie Appleton

Questions and misconceptions in the daily life of a Travel Professional

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Vicki Tester

 

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What I love about my job is that every day is different. Different customers, different destinations, different preferences and requirements. The aim of this blog is to enlighten readers to the life of a travel professional. Yes, I use the word ‘professional’ as I believe our role to be an important and responsible one. On any given day, we are looking after the travel dreams and plans of a number of clients- and this is something we take very seriously.

Today, I want to focus on questions – those that we ask, and those that are asked of us.

What is your budget?

Contrary to popular belief, we do not ask this question so that we ensure we spend as much of your hard earned cash as possible, to inflate the prices or to include unnecessary or unwanted upgrades. We ask the question so that we can ensure that any suggestions we make are realistic for you – so that we’re not suggesting a boutique luxury hotel, when actually your budget dictates that a 3* moderate hotel in the right location is the better option for you. It is also so that we can manage your expectations- the age old ‘champagne taste and beer money’ is unfortunately a common issue. It’s not to say we won’t do our best for you- whatever your budget, we will do our utmost to make sure that you get the best itinerary and the best value for money we can offer. So often we hear clients say ‘we don’t have a budget’ but it’s simply not the case. Everyone has a budget whether it be £500, £5000 or £50,000 – by not telling us you inhibit our ability to do our best for you.

Will it be more expensive to book with a travel professional?

This is an interesting one! A common misconception is that it is more expensive to book with us than to arrange the trip yourself. Whilst this can occasionally be the case, the majority of the time our expertise means we know the insider tricks to save you money. We can suggest changes to your plans that could make it more economical- whether that be reversing the itinerary to avoid a one-way fee on a hire car, amending the travel date to avoid a weekend supplement or simply discussing the accommodation options based upon our knowledge and personal experience. Occasionally it might cost marginally more for us to book your arrangements. But ask yourself this- if you’d like a decent haircut, will you do it yourself? Or will you go to a hairdresser and pay a fee to get the best job done? If you were to spend five hours trawling the Internet to research your plans, how much would that time be worth to you at work or at home? We do that work for you, but we do so using our experience and knowledge to help you get the best value for money, and the best holiday to suit your preferences and requirements.

Will it be hot? Will it be rainy? Will we see the fall colours? Will we see wildlife? (Delete as applicable!)

Whilst we don’t have the ability to foresee or guarantee any of the above (oh how we wish we did though!), what we can do is ensure you’re in the right place at the right time to have the very best chance of feeling the warmth of the sun on your face as you sunbathe on a golden beach, seeing the beautiful bright colours of New England in the fall, or watching the wildebeest migration through Kenya.

Why should we book with a travel professional?

I hope my answers above might give you some of the good reasons to book with a travel professional, but if you need more convincing, then consider the following thoughts. We and our local ground agents are available to assist you both in the lead up to your trip, and most importantly whilst you’re away. When disaster strikes in the form of illness, earthquakes, tsunamis or volcanic ash clouds, this becomes vitally important – someone with travel expertise to help amend or cancel onward arrangements as necessary. We recently had clients fall ill in a remote location in South America, and although their travel insurance company needed to organize their homeward travel, we were in regular contact with both our clients and their insurance company to liaise and assist where possible and at any hour of the day or night – our clients felt we provided a lifeline to them, and we were pleased to be able to help. If your holiday through Experience Holidays includes flights from the UK, it will be financially protected by our ATOL license. If it doesn’t include flights, your money is still protected via our Trust account.

We hope this may have reassured you that even tho we are specialised experts we are here to help you get the most out of your bespoke, tailor made holiday and it is not always more expensive to book with us!  So why not give us a call to get a no obligation quote and you may just be pleasantly surprised – Please call us on 01323 446550 or email info@experienceholidays.co.uk

 



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Experience Holidays is fully bonded under the Civil Aviation Authority ATOL scheme and is a member of the Worldchoice Consortium.
All the flights and flight-inclusive holidays sold by us on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.caa.co.uk
Book your holiday with confidence, safe in the knowledge that your money is protected and your holiday is in safe hands.

Not all holiday or travel services offered on this website will be protected by the ATOL scheme. Those package arrangements which do not include any flights and therefore not protected by our ATOL are covered by TRIP. See TRIP statement here.