| ||Why should I book with Experience Holidays?|
| ||The answer is simple - with the vast library of knowledge gained on numerous trips around the world, our holidays are meticulously planned from years of personal experience. We never suggest accommodation by simply looking in a book, or on a computer screen. We have built relationships with many hotels and B&B’s and quite simply consider ourselves supremely qualified to help you to buy your dream. Our carefully earned Experience is your guarantee of a memorable holiday. We are a fully bonded ATOL holder for your protection, and long-standing member of Worldchoice.|
| ||How do I find out more?|
| ||Pick up the phone and speak to us on 01323 446550 or local rate call 0845 230 2131 – or send us an email enquiry via this website on the Contact Us page. We will chat through some ideas and thoughts you have, and add a few of our own. Between us, we’ll plan your itinerary and present you with some suggestions, including flights, or not, as you choose. Once you are happy with the plan, we will take a deposit from you and/or full payment for the flights, and get the booking underway.|
| ||Do you have brochures?|
| ||No, we don't. That's because each holiday is truly tailormade to your requirements. We have vast amounts of literature on our various destinations and so can provide all relevant information if required.|
| ||When do I pay the balance?|
| ||The balance of your holiday is payable 10 weeks before departure, or in full at the time of booking if within 10 weeks. We can take payment by cash, cheque, debit or credit card – we make a 2% charge for payment by credit card on your balance only.|
| ||How much do the holidays cost?|
| ||As each holiday is tailormade, there is no standard price. But we can work with you to your budget in creating your holidays. Please contact us to discuss further|
| ||When should I expect my tickets/documents?|
| ||You will receive your tickets approximately 3 weeks prior to departure – in plenty of time to read through everything, and call us if you have any queries.|
| ||What documents will I need?|
| ||For all journey’s overseas you will need your passport. Each passenger must have their own passport (including all children), and in general this should be valid for six months from your return date. Some countries require less time than this. We will advise you. We will also advise on Visas, driving licenses and health requirements.|
| ||What is the difference between e-tickets and conventional cheque-book style tickets?|
| ||E-tickets are widely issued now by the majority of airlines. Your ticket is held electronically within the airline's system, and can be seen by the check-in staff as you check in for your flight. The advantage is that you cannot loose it!! For some journeys an old-fashioned cheque book style tickets is issued. This is a valuable document, and you will need to keep it safely. There may be a charge for a lost or disfigured ticket.|
| ||Can you book my seats on the plane?|
| ||In most cases we can pre-allocate seating on the aircraft, but these are not guaranteed. We can never pre-allocate exit row or extra legroom seating. If you like to sit next to the window, or prefer an aisle seat – let us know.|
| ||Should I take Travellers Cheques?|
| ||Ask your bank for their advice, but as a general rule, we suggest taking £100/200 in local currency, and with some small denomination notes. The first thing you are likely to want cash for is a taxi, and they will not thank you for producing the equivalent of a £50 note!! Credit and debit cards are widely accepted throughout our destinations and technically replace the need for Travellers Cheques. Some people feel more comfortable taking a few – just in case!! Make sure you advise your bank and credit card companies that you are going abroad, and take a note of the emergency contact details – again, just in case!!|
| ||What clothes should I take?|
| ||The best answer to this one is ‘as few as possible’ – at some stage you are going to have to carry it!! Pretty well everywhere will have either a guest laundry or valet service to get up to date with the washing. Unless you are staying at a particularly up-market establishment, gentlemen will not usually need a shirt and tie – ask us for advice. Some cruises, and luxury rail journey’s offer the opportunity to dress for dinner – but in general you can leave the dinner jacket, ball gown and crown jewels at home! For day to day wear, we suggest taking layers. If it is warm you have a thin layer, if it turns chilly, you can add another. Take a light weight rain layer, and a thin fleece type garment or pullover. You can double up the rain jacket with the fleece to make a warmer coat if necessary.|
| ||Is my destination safe?|
| ||Any and every city in the world has crime, some are worse than others. In general, be sensible. If you walk down any city street with two cameras, expensive jewellery and a laptop on display you may attract unwanted attention. Equally, when self-driving, hire a car that is big enough to get all your luggage in the boot – luggage/camera’s etc on display on the back seat is not advisable.
| ||Is there an age limit on car hire?|
| ||The lower age limit will either be 21 years or 25 years with a full clean license. In general there is no upper limit as long as you hold a full license.|
| ||Will parking and speeding offences be taken into account?|
| ||Generally not – although offences such as dangerous driving should be declared as this may affect your ability to hire a vehicle.
| ||What else should I know about car hire?|
| ||You will always need your driving licence, and possibly your passport to support it if you have the old-fashioned type of license. A credit card will be required as a deposit when you hire the vehicle. The credit card should belong to the lead driver. Always check that you have the correct insurance. Your holiday insurance should cover you for Personal Accident Insurance (PAI) and Personal Effects Insurance (PEI) – you should not need to take these out separately with the car hire, although most car hire depots will ask if you’d like it.
How will I know what is included?
| ||We will confirm exactly the room type and the meal basis we have booked for you, and this will be shown on your voucher. There are a couple of things to remember.
• When you check into almost any property you will be asked for credit card details, and this will be used to cover any incidentals such as breakfast (if it is not already included), drinks, laundry, phone calls etc
• Almost without exception, rooms will be en suite, and this will contain a WC, basin, shower and/or bath.
• Although we will often advise against having a hire car in a city, in some cases it is appropriate. There may be an additional charge for car parking, which will be added to your incidentals account.
• Many rooms will have a double/double or queen/queen configuration – this means it has two beds. Beware that whilst we refer to room types as a twin or a double, in other countries the meaning may be different!
• If you have a specific request – including either a smoking or a non-smoking room, a room with a view, a low or high floor or any other request – please ask us. Requests can not be guaranteed, but we will do our best for you.